It’s now eleven days since I was last able to access Twitter. My sole crime has been to move from one Eurozone country to another, and then a third. If Twitter cannot cope with this, then it does not deserve the licence to be fucking useless an internet service provider. I have yet to meet ANY internet product supplier with an after-sales model that isn’t (a) a joke (b) an insult (c) utterly incompetent (d) more pointless than a fart in a vacuum, and in some cases all of those things.
This is my latest communication to them:
FOR CRYING OUT LOUD IS THERE ANYONE HUMAN IN THE SILO?????
I’ve had these options three times now. I’ll try again:
1. My account is NOT compromised – YOU LOT ARE NOT LISTENING.
2. The resend/reset password option is NO GOOD TO ME BECAUSE YOU DON’T RECOGNISE THE BLOODY EMAIL ADDRESS YOU JUST SENT THIS AUTOMATED CRAP TO.
3 I just filed a new ticket. WTF IS THE POINT OF ME FILLING IN ANOTHER ONE?
The problem here is very simple: your service sucks, and you seem utterly incapable of any flexibility whatsoever. For the fifth and final time:
I WANT MY PASSWORD FOR NBYWARD REINSTATED. Which Goddamned Universal Rule does this break?
Either give me a tailored reply this time, or face the consequences. It’s your call: I hate to get aggressive, but you guys are just taking the piss.
Angrily
John Ward
John Ward
…………………………….
This is – if the past is any guide at all to the future – unlikely to have any effect whatsoever on the varietal but consistently uncaring, greedy bastards who have a slice of this company – see link for “information” on the subject.
So I’m asking a favour of all Sloggers who have Twitter accounts. Would you please go to @nbyward, and post the following, word for word:
We demand service from Twitter for nbyward. Give him password access back to his acct as per #12415428 request. Please RT
Thank you for at least trying.
The Slog
The Slog 