More internet bollocks

In the last week I’ve wasted two hours touring the tortured inner minds of Twitter and the Daily Telegraph. It is time all internet-based providers were forced to upgrade their customer service.

Following the strain of megatweet as Tony Blair took his seat at Chilcot last Friday, my Twitter account has remained stuck. I can receive but not send – which on Twitter, I have to tell you, is a fate worse than watching live Chilcot itself.
Go to ‘current problems’ in Twitter’s ‘help’ area, and they’re discussing a freeze that occurred in November last year. The forums are chocker-block with lost souls telling each other their problems and getting nowhere. As always with online providers, there is no telephone number, no open email address and no update on whether others are suffering the same thing. Twitter, having grown rapidly, has joined the other Party Members in the Zil Lane leading to The Silo.

The Daily Telegraph’s problem is rather more difficult to define, but is I think based on their idiotic decision to have two Telegraphs (‘.co.uk’ and ‘My’) while only giving an onsite prompt for ‘.co.uk’.
Further, the people in charge of service (for some reason called Moderators) – having never tried the system themselves – give out blase advice which proves to be completely erroneous time and again.
I’ve just completed an audit of my email correspondence with the Geeks on this one; anyone who wants to see it is welcome to email me for it….but you need to subscribe if necessary. To The Slog. Not the Telegraph.

I told Ollie Letwin last year there are a million votes in it for any Party who promises to force these gargoyles into providing something beyond pointless chat forums. ISPs in general enjoy power without responsibility – it’s time the former was reduced and the latter massively increased.