My local gp Group Practice has been taken over by Virgin Health. Clearly, this branding is trying to tell me something. I suspect it is trying to tell me that, in future, the practice will only cater for the health of virgins.
Just over two weeks ago, I rang to make an appointment with my doctor. I was told he had left. Nice of them to tell me, as there goes my gp continuity for the last two years. A new doctor, Dr Jones, would see me…..a week on Friday. A week on Friday had almost arrived when I got a phone message saying Dr Jones was ill, and could I ring for another appointment. Yes I could, and yes I did. He couldn’t see me for another two weeks, so I asked for another doctor. The same diagnosis. But I could ring at 8 am and see if any appointments had been cancelled for that day.
Hang on, I pointed out, this cockup is not my fault is it, so why am I being asked to do all the work here: surely it’s your job to fit me in? Doris Stepford repeated her previous answer.
Privatisation is supposed to improve service and increase choice. Neither shows any signs of happening in this saga to date. Wait until I tell them I want five prescription orders at once because I’m going away. I shall keep you informed.
Banks are of course technically private (with the exception of worst offender RBS) and so one expects waste to be curtailed and efficiency to be good, does one not? I arrived home this afternoon to find four letters from Lloyds TSB. Each one was telling me the same thing, that they hadn’t been able to fulfil a transfer due to lack of funds. The account supplying and lacking the funds are both theirs, allegedly handled on my behalf to make life easier. Obviously, Ward L2 never talks to Ward L1.
I don’t know where to start with them on Monday in relation to discussing this one. So I won’t. I shall simply walk into the branch and close all the accounts. They will lose £1400 of free sight-money a month, and I shall lose 20 points of bp. Everyone’s a winner.